Service Central, 188 Johnston Street, Collingwood

Reviews

• Aldo DeCunto

  14.02.2018
  ★ ☆ ☆ ☆ ☆
  ****Warning Do Not Use this Service You Will Regret It.****
  I used Service Central to have a trades person come over to repair a major Kitchen appliance. The trades person come over advised me that it need a new part and he will have it in a few days. A few days later the trades person came over and replaced the part. He would not show me the part he replaced, advising me that he through it in the back of his truck and he would have to move everything to access the part.
  I paid him and asked for a receipt for the call out and the part, he advised me he would email it to me. A few days late the appliance again failed with the same problem. I tried calling the trades person and sent him SMS without any response. I am still waiting for my Invoice and receipt. I lodge a complaint with service central without any response from them. A few days later I called Service central who advised me that it takes at least 48 hours to respond to a request for them. 2 week later I made another call to them and was advised that someone will return my call shortly. Another week has passed and I haven't heard from either the trades person or service central. I am out of pocket for a lot of money and I own a major appliance that still doesn't work my next step is to lodge a complaint with Consumer Affairs and Lodge and appeal with the Administrative Appeals Tribunal against both the trades man and Service Central.

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